HELPDESK - XPERA PROJECTS

System for reporting and solving service requirements

EVERYTHING IN ONE SYSTEM


PROJECT MANAGEMENT:
 

A simple and easy software tool to manage any number of projects and team members, issues, incidents or requests.

APPROVAL PROCESSES:

 

Organization and monitoring of workflows. The approval process allows achieving better performance within the company.

INCIDENT MANAGEMENT:

 

The incident management module is used to collect error and issue reports and potential suggestions for changes.

HELPDESK:

 

Allows entering and managing requests. It is fully connected with all other XPERA modules.

POSSIBILITIES:

 

  • Management of service activities in any sector of IT, telecommunications, logistics, etc.
  • Helpdesk support in call centers, etc.
  • Sharing important information, documents, pictures, tables, and charts
  • Creation of clear statements, reports, analyses and charts
  • Assigning access rights and permissions of teams or individuals to relevant projects

MAIN ADVANTAGES:

 

  • Integration into the corporate environment
  • A unified tool for communication while solving a problem
  • An overview of the time spent on handling a case
  • High efficiency when using mobile apps